Privacy Policy for Herring Puzzles
Last Updated: 23/09/2024
At Herring Puzzles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with our ecommerce website, which sells exclusive jigsaw puzzles.
1. Information We Collect
We collect the following types of personal information when you use our website:
Personal Identification Information: This includes your name, email address, phone number, billing and shipping address.
Account Information: If you create an account, we collect information such as your username and password.
Payment Information: We collect payment details such as credit card numbers and billing information via secure payment gateways.
Transaction Information: This includes details of products you’ve purchased, including order history and transaction dates.
Browsing and Viewing History: We collect information about the pages and products you browse and view on our website, as well as any interactions with content, such as adding items to your cart or wishlists.
Device and Usage Information: This includes data about your device, browser, IP address, and interaction with our website, to improve user experience and website functionality.
2. How We Use Your Information
We use your personal data for the following purposes:
Order Processing: To process and fulfill your orders, including delivery and handling of payments.
Customer Service: To provide customer support and resolve any issues you might have with your purchases.
Marketing: To send you promotional emails, SMS messages, or newsletters about our products and services, if you have opted in. You can opt out of receiving marketing communications at any time.
Personalization: To offer tailored content based on your browsing and purchasing history, such as product recommendations.
Analytics: To analyze website traffic, usage trends, and improve our services and website functionality.
Security: To protect our website and your information against fraud, unauthorized access, and breaches.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
Service Providers: We work with third-party vendors who provide services such as payment processing, delivery, and customer support. These service providers have access to the personal data necessary to perform their functions but are obligated not to disclose or use it for any other purposes.
Analytics and Marketing Partners: We use tools such as Google Analytics or Facebook Ads to collect data on how you interact with our website and for targeted advertising purposes. These partners may collect information such as your IP address, browsing patterns, and device data.
Legal Obligations: We may share your information if required to comply with applicable laws, regulations, legal processes, or governmental requests.
Business Transfers: If our company undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
4. How We Store and Protect Your Data
Data Storage: Your data is stored on secure servers located in Herring Puzzles, Birmingham, UK. We implement industry-standard encryption protocols and security measures to ensure the confidentiality of your information.
Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You may request the deletion of your data at any time by contacting us at info@herringpuzzles.co.uk
Payment Information: We do not store your payment details directly. Payment transactions are processed securely by our third-party payment providers who comply with PCI-DSS standards.
5. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request to correct or update any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, provided it’s no longer needed for the purposes it was collected or required by law.
Opt-out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions provided in our emails or by contacting us.
Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies help us:
- Recognize repeat visitors.
- Personalize your experience.
- Track the effectiveness of marketing campaigns.
- Improve the overall performance of our website.
You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted on this page, and the date of the last revision will be indicated at the top.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, feel free to contact us at:
- Email: Info@herringpuzzles.co.uk
By using our website, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.
Who we are
Our website address is: https://www.herringpuzzles.co.uk.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.